Superiority Burger owner and chef Brooks Headley drives himself and staff to reassess what is possible in their small kitchen on a daily basis. "Our barometer of if we're really pushing things or doing our best is: 'Do we have something new to give him that he didn’t get yesterday or the day before?' " he says of a regular customer.
The Lake Worth, Fla., website was hacked or pranked last week when its power-outage map was altered to also warn about "extreme zombie activity." The message said it was directed at residents of Lake Worth and Terminus, the latter of which is well-known to viewers of "The Walking Dead."
AllClearID and Deloitte LLP have launched Customer Breach Support, a data breach customer notification service, a day in advance of the EU's General Data Protection Regulation taking effect. The service helps companies prepare in advance of potential data breaches and offers customer support and data protection if breaches occur.
Starbucks has made official its policy that people can sit in its shops or use its bathrooms without making a purchase while banning sleeping and the use of drugs and alcohol. Staff members are able to call the police for a situation that "presents immediate danger," the company said.
Many European Parliament members were angry after Facebook CEO Mark Zuckerberg avoided answering questions on issues including data protection, fake news and election security. European Parliament member Guy Verhofstadt said the hearing's format, which restricted follow-up questions, and Zuckerberg's responses were "totally inadequate."
Employers will have happier employees if they remember the three Ps of culture: purposeful, positive and productive, says S. Chris Edmonds in this blog post and video. Leadership needs to make clear that "values are as important as results," define expected behaviors and hold everyone to account for how they treat others, he says.
A study suggests puppies are most attractive to humans between six and eight weeks old, or around the time they are weaned. This determination was made after students studied pictures of puppies from birth to 7 months old.
A three-judge panel of the US Court of Appeals for the 5th Circuit has voted 2-1 to reject a request by California, Oregon and New York to reconsider a decision denying them intervention in a case regarding the legality of the Labor Department's fiduciary rule. The states' attorneys general said they wanted to join the case because the federal government is not defending the rule.
If members of the C-suite align their goals and teams with the company's vision, they reduce redundancy, saving time and improving profits, writes John Mattone. "When employees understand their individual and team goals and how they contribute to overall organizational success, they're more engaged with their work, and more productive," he writes.
CEOs should prioritize top-line growth through investment, innovation and/or leveraging existing resources, says Liz Hilton Segel, senior partner at McKinsey & Co. "It might mean deeper insights about which segments of the sales force can produce better returns or a greater understanding of the different industry segments that they're selling to," she says.