Opinions are better received when they're specific, supported by facts and delivered with confidence, writes Avery Blank. People are more likely to listen to you if you don't pontificate and when you show an interest in what others think, she writes.
SpartanNash takes a customer-centric approach to online-ordering offerings, executive Brian Holt says. The grocer has Fast Lane click-and-collect service in 60 stores and is testing home delivery through Instacart and The Grocery Runners.
Mobility applications in supply chain settings can improve communication, speed and accuracy, as well as provide other benefits, writes Katie Kinraid, an executive at BluJay Solutions. Outside of the warehouse, mobility solutions can also help shippers and truckers, she writes.
Data form the basis of all decision-making at Werner Electric, says Bill Gilpin. "It's easier to get your message across for any type of change when you have data to back it up, and a graph to show everyone what it looks like in black-and-white," he explains.
Reverse logistics companies should look at industry leaders who offer clear return policies, have created software to prevent returns or specialize in reprocessed goods, says ReBOUND CEO Graham Best. "We need more joined up thinking; companies that collaborate across the reverse supply chain will surely succeed over those that don't," he says.
Companies with reverse logistics management software must ensure their software can communicate with multiple systems and manage input from various subcontractors and stakeholders, writes Tom DeVroy of IFS North America. "A technician in the field should be able to access tutorials on various repair processes, which in turn makes those with less experience more productive while increasing first-time fix rate," he writes.
Returns are more common with e-commerce orders, but many frequent returners are also great customers, so companies should be cautious about banning them, writes John Larson. Companies that dismiss customers without a careful analysis of net sales revenue are only hurting themselves, he argues.
Manufacturers can increase profit, streamline their operations and achieve other benefits when their entire process is automated, not just the production aspect, writes Tim Matheny, president of ECS Solutions. Matheny shares two examples of this.
Manufacturers that invest in instrumentation early are in the best position to realize its benefits, such as the ability to make decisions in real time, writes InfluxData Chief Marketing Officer Mark Herring. "Savvy, data-driven manufacturers understand that instrumentation provides the foundation for real-time control and the development of adaptive systems that enable businesses to thrive in this rapidly changing world," Herring writes.
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