United Airlines' board of directors has named Jane Garvey as its new chairman. Garvey is a former administrator of the Federal Aviation Administration.
There has been a rise in travel agencies seeking to hire veterans and members of veteran families such as spouses to solve the industry's agent shortage problem, according to Travel Leaders Group's Ninan Chacko. Desirable qualities such as compassion, leadership and drive make veterans great candidates, Nexion President Jackie Friedman said.
Chattanooga, which is located at the base of the Appalachian Mountains in Tennessee, offers visitors a wide variety of outdoor adventures. Travelers can explore the underground Lookout Mountain Caverns during a lantern-lit Ruby Falls tour, zip line at 35 mph at ZIPStream Aerial Adventure and scale a 60-foot outdoor climbing wall at the Highpoint Climbing and Fitness Gym.
Bad reviews can hurt a business, but an agent can't please everyone, Tammy Levent writes. To combat bad reviews, agents can follow the trend of reviewing the negative reviewer and can keep track of bad reviews while learning how to deal with different client personalities.
UPS has debuted a cloud-based tool designed to help medical device manufacturers track inventory and ensure on-time deliveries. Technology companies WebOps and Baxter Planning helped build the platform.
On Wednesday, United Airlines started service from New Jersey's Newark Liberty International Airport to Iceland's Keflavík International Airport. The airline also launched service between Washington, D.C., and Edinburgh, Scotland.
FedEx names its planes after children of its employees, a tradition that started with Wendy, a plane named after the daughter of FedEx Chairman and CEO Fred Smith. A plane named Zachary, for the child of FedEx pilot Jim Baas, rolled off the Boeing assembly line in January.
SeaWorld announced travel agents are eligible for a 30% commission on all Discovery Cove bookings completed this year. Discovery Cove is SeaWorld's upscale theme park in Orlando, Fla., and it features several unique activities such as swimming with dolphins and shark watching.
The high-end travel sector has had a very successful year so far, and suppliers in the cruise, hotel and air industries expect to see double-digit growth into 2019. Business is so strong there is a demand for more new agents to meet the needs of the upscale-cruise market.
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